SmarterMail Help

Frequently Asked Questions about SmarterMail

-How do I login to my SmarterMail Account?

To login to webmail:

• URL: http://webmail.{yourdomainname}
• Username:  emailname@{yourdomain}
• Password: Your email password

You must use the full email@domain to login

– Does DKG Hosting offer SSL Mail?

Yes, we offer SSL for all email procotols; SMTP, POP3, IMAP and Webmail

Please contact the support team for details on how to connect to SSL Mail for your domain.

– How is mail processed when it’s received?

• SMTP
  • Connection
  • Whitelist (overrides blacklist)
  • Blacklist
  • Abuse detection
  • SMTP Incoming Blocking **
  • Greylisting
  • Written to spool
• Spool/Delivery
  • Sees new file written to spool
  • Delivery delay
  • Archiving
  • Spam check phase
    • ClamAV checks
    • Spam filtering checks are run
  • Local delivery
    • Spam checks are given weights
    • Spam filtering applied ***
    • Forwarded [if applicable]
    • Content filtering [if applicable]
    • Plus addressing evaluated [if applicable]
    • Delivery to folder
    • Auto clean takes place [if applicable]
  • Remote delivery [for remote aliases, forwarding rules and sending mail]
    • Outgoing SMTP blocking
    • Connection made to remote server
    • Data sent

**Mail blocked at this level is rejected at the HELO connection and no information other than the “presented” senders email address and ip address is available in our mail server logs.

***Mail deleted at this level by our default High Spam rules is copied to the mail server archives before it is deleted and is retained for a period of 30-90 days before being deleted from the archives. Domains subscribed to our email archiving service are not effected by the 30-90 day archive removal period.