Billing Policy and Cycles

All services [except for setup] will be prorated from the date of signup to the date of service activation.

We offer billing via invoice or direct credit card charge.

All initial fees must be paid prior to server setup. These fees include:

• Server setup fees
• Current month pro-rated amount
• 2nd month of service [invoice billing customers only]

Our billing cycle is from the 1st of the month to the end of the month. You will receive an invoice [or notification of future cc charge] for service 1 month in advance [June 1 you receive a bill for the July service].

Invoices are due before the 1st of the month.

Accounts paying by automatic credit card deduction are charged before the 5th of the month [for the month of service in question].
All accounts not paid by the 15th of the month will be suspended. Suspended accounts will not be allowed any access to their servers.

Accounts suspended and reactivated must pay all past due and current amounts and are subject to the following reactivation fees:

• Shared Hosting Accounts: $39 reactivation fee

Accounts past due over 30 days cannot be reactivated. You must sign up for new service and pay the full setup fees associated with the server option you choose
To cancel your account, you must use the cancellation form. To ensure that you are not billed for another month of service, you must cancel your account before the 30th of the month. All accounts requesting cancellation are terminated on the last day of the month.

Note:  All billing correspondence [invoices, notifications, etc] is done via email. It is crucial that you maintain a current email address with us.

Our future online billing system will enable every customer to:

• Pay your bill(s) Online
• View your past and current billing history
• Make changes to your billing records [contact names, cc numbers, etc]
• Print out your invoices
• Select plain text / html email invoicing

We currently accept payment, in US Dollars only, through the following sources:

• VISA
• MasterCard
• Discover
• American Express
• Pay Pal
• Check

You can contact our billing department via our support form or by email at billing.support@dkghosting.com. Please be sure to include your username on all billing correspondence.